Credit Advisor

31 Aug 2015

Credit Advisor

National Credit Counseling Bureau (NCCB), Inc.

Credit Advisor

Job Title:                                              Credit Advisor

Department:                                         Customer Service

Reports To:                                          Assistant Manager

FLSA Status:                                        non-exempt

Prepared By:                                        Human Resources

Review Date:                                        July 6, 2016


Job Description:


If you have successful outbound appointment setting experience then we want to speak to you!

– Do you enjoy engaging with customers on the phone?
– Have you been described as: tenacious, a go-getter, outgoing, and/or competitive?
– Do you get excited about an incredible opportunity to create your own income?
– If you answered YES to these questions above, then we are looking for you!

Essential Duties and Responsibilities:

  • As a Credit Advisor you will talk to prospects over the phone about negative factors affecting their credit and set an appointment for them to speak with a Credit Restoration Specialist who will enroll prospects on how to remove the potential negative items from their credit report.

Key Requirements:

  • Minimum of 2 years outbound phone sales and appointment setting experience.
  • Excellent communication skills
  • Must be a strong closer in outbound sales!

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Professionalism: Interacts diplomatically with diverse clientele, communicates comfortably and confidently over the telephone.

Problem Solving: Gathers/analyzes information skillfully; Use reason even when dealing with emotional topics.

Technical Skills: Pursues training and development opportunities; Strives to continuously build knowledge/skills; Shares expertise with others, and demonstrates attention to detail.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; responds to requests for service and assistance from customers.

Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control and is empathetic and courteous at all times.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar.

Teamwork & Attitude: Balances team and individual responsibilities; Contributes to building a positive team spirit; supportive of department and company change, and shows flexibility as new tasks are assigned or new expectations established; Communicates effectively with peers and exudes professional behavior; Regularly reports to work on time/maintains high attendance record. Adheres to company dress code work area is clean/organized.

Quality Management: Demonstrates accuracy and thoroughness.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time;

Supports organizational goals and values.

Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision making process.

Motivation: Measures self against standard of excellence.

Planning/Organizing: Use time efficiently.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality:  Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity: Meets productivity standards; Completes work in timely manner.

Safety and Security: Observes safety and security procedures; Uses equipment and materials properly.

Adaptability: Adapts to changes in the work environment; able to deal with frequent changes, delays and unexpected events.

Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative: Volunteers readily; Asks for and offers help when needed.





To apply for this job email your details to hr@nccbcredit.com

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