Website National Credit Counseling Bureau (NCCB), Inc.
Job Title: Credit Advisor
Department: Customer Service
Reports To: Assistant Manager
FLSA Status: non-exempt
Prepared By: Human Resources
Review Date: July 6, 2016
If you have successful outbound appointment setting experience then we want to speak to you!
– Do you enjoy engaging with customers on the phone?
– Have you been described as: tenacious, a go-getter, outgoing, and/or competitive?
– Do you get excited about an incredible opportunity to create your own income?
– If you answered YES to these questions above, then we are looking for you!
Essential Duties and Responsibilities:
- As a Credit Advisor you will talk to prospects over the phone about negative factors affecting their credit and set an appointment for them to speak with a Credit Restoration Specialist who will enroll prospects on how to remove the potential negative items from their credit report.
- Minimum of 2 years outbound phone sales and appointment setting experience.
- Excellent communication skills
- Must be a strong closer in outbound sales!
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Professionalism: Interacts diplomatically with diverse clientele, communicates comfortably and confidently over the telephone.
Problem Solving: Gathers/analyzes information skillfully; Use reason even when dealing with emotional topics.
Technical Skills: Pursues training and development opportunities; Strives to continuously build knowledge/skills; Shares expertise with others, and demonstrates attention to detail.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; responds to requests for service and assistance from customers.
Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control and is empathetic and courteous at all times.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar.
Teamwork & Attitude: Balances team and individual responsibilities; Contributes to building a positive team spirit; supportive of department and company change, and shows flexibility as new tasks are assigned or new expectations established; Communicates effectively with peers and exudes professional behavior; Regularly reports to work on time/maintains high attendance record. Adheres to company dress code work area is clean/organized.
Quality Management: Demonstrates accuracy and thoroughness.
Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time;
Supports organizational goals and values.
Judgment: Exhibits sound and accurate judgment; Includes appropriate people in decision making process.
Motivation: Measures self against standard of excellence.
Planning/Organizing: Use time efficiently.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity: Meets productivity standards; Completes work in timely manner.
Safety and Security: Observes safety and security procedures; Uses equipment and materials properly.
Adaptability: Adapts to changes in the work environment; able to deal with frequent changes, delays and unexpected events.
Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative: Volunteers readily; Asks for and offers help when needed.